We ship orders Monday to Friday and in most cases your order will be shipped within 2 business days. We offer two service options:
- Standard Shipping (2-7 Business Days)
- Express Shipping (1-2 Business Day)
Please note that shipping days refer to full business days, not including weekends or holidays. The days are counted after the day the parcel is shipped. The guidelines are for major urban centers. If you live outside of a large city, your parcel will take longer to reach you. We cannot be responsible for inconveniences caused by late delivery beyond our control.
If your parcel is small and we can use the Canada Post letter mail service, we will. This service has no tracking.
Our free shipping offer automatically applies to orders that meet the minimum threshold ($100 for Canadian orders and $150 for US orders) before tax. We will use the most cost effective service when shipping for free.
Shipping charges are non-refundable unless it is as a result of our error. In the case of an exchange, in most cases we will cover the shipping costs for the replacement items.
International orders and customs/duty
We have had very positive experience with international orders. Depending on the goods, country of origin and country being shipped to, customs and duties may apply to an order. In most cases, using our standard shipping services we find that these additional charges do not occur. However, if your country chooses to charge customs and duty, this is outside of our control and the charges are the responsibility of the buyer. Certain international countries have significantly higher shipping costs, so we reserve the right to contact you and discuss alternatives before accepting your order.